How to…………Communicate Effectively
Connect
o Establish rapport with people
o Pay attention to people’s facial expressions, body language, and tone of
voice.
o See things from the other person’s point of view.
o Adjust your communication style to match theirs.
o Avoid criticizing, making negative judgments, or saying that the other person
is wrong.
o Show interest in the other person’s interests and concerns.
Listen
